By Sapna 
Recently, Air India’s flight operations on the Delhi-Phuket route faced challenges that highlighted both its growing role in connecting India with global destinations and the importance of robust contingency planning.
Incident Overview
On November 16, 2024, Air India’s flight AI377 from Phuket to Delhi was canceled due to technical issues. Over 100 passengers were stranded in Phuket for more than 80 hours. Many expressed frustration over delayed communication, lack of clear alternatives, and disrupted travel plans. Some passengers reported attempting to board a faulty aircraft, which ultimately led to an emergency cancellation
Despite these complications, Air India assured passengers of accommodations, meal provisions, and alternatives for rebooking or refunds. The airline apologized for the inconvenience and reaffirmed its commitment to passenger safety.
Significance of the Delhi-Phuket Route
Phuket is a favorite destination for Indian travelers, particularly during peak tourist seasons. In December 2023, Air India launched its Delhi-Phuket route with great fanfare, including water cannon salutes and traditional ceremonies in collaboration with the Tourism Authority of Thailand. This route is part of Air India’s larger strategy to strengthen ties between India and Southeast Asia, providing more direct connections to popular vacation spots
Broader Implications
While the incident has highlighted operational challenges, it also underscores the demand for increased connectivity between India and Thailand. Such routes are pivotal for tourism and trade, especially as Air India continues its expansion in East and Southeast Asia.
Looking Forward
Air India is expected to enhance its technical and customer service protocols to prevent future disruptions. Meanwhile, passengers looking to fly on this route should consider travel insurance and remain updated on flight statuses.
For further details on the Delhi-Phuket route and Air India’s operations, you can explore updates from reliable aviation news sources.